I'm Adam, a Certified Voice Interaction and Conversational AI Designer with over two years of experience designing chatbots and voice experiences. 

 

For the past 18 months, I have worked at Heyday by Hootsuite, designing chatbot experiences for worldwide brands such as Cirque du Soleil, Make Up For Ever, Popeyes Supplements, and more. By working within a dedicated team, I navigated projects from ideation to the launch and beyond, helping clients drive sales and support, positively impacting their business value.

 

Before my role at Heyday, I completed my 8-month Voice Interaction and Conversation Design certification with the Digital Assistant Academy. Here I developed an understanding of the conversational design process through the research, design and completion of 3 capstone projects (1 chatbot & 2 voice applications), setting the foundation for my career in Conversational AI.

 

Originally from England, I moved to Québec, Canada in January 2020 to pursue a new challenge. With a background in Audio Engineering and Production, I'd previously been the lead Audio Broadcast Mixer for RamsTV: Derby County Football Club's in-house production company, producing sound design for documentaries, digital marketing campaigns, and promotional content, whilst also streaming live broadcasts to football fans worldwide.

 

​

Want to learn more about my experiences? Send me a message on Linkedin, and we'll connect!

 

Chat soon, Adam.