HELLO. HI. WELCOME.
Certified Voice Interaction and Conversational AI Designer //
I'm Adam, a Certified Voice Interaction and Conversational AI Designer with over two years of experience designing chatbots and voice experiences.
For the past 18 months, I have worked at Heyday by Hootsuite, designing chatbot experiences for worldwide brands such as Cirque du Soleil, Make Up For Ever, Popeyes Supplements, and more. By working within a dedicated team, I navigated projects from ideation to the launch and beyond, helping clients drive sales and support, positively impacting their business value.
Before my role at Heyday, I completed my 8-month Voice Interaction and Conversation Design certification with the Digital Assistant Academy. Here I developed an understanding of the conversational design process through the research, design and completion of 3 capstone projects (1 chatbot & 2 voice applications), setting the foundation for my career in Conversational AI.
Originally from England, I moved to Québec, Canada in January 2020 to pursue a new challenge. With a background in Audio Engineering and Production, I'd previously been the lead Audio Broadcast Mixer for RamsTV: Derby County Football Club's in-house production company, producing sound design for documentaries, digital marketing campaigns, and promotional content, whilst also streaming live broadcasts to football fans worldwide.
Want to learn more about my experiences? Send me a message on Linkedin, and we'll connect!
Chat soon, Adam.