I'm a Conversational AI Designer & Product Owner. I design the conversations, decision logic, and product thinking behind AI assistants that feel human.
A closer look at how I design the behavior, logic, and structure behind conversational AI products.
Designing conversation behavior, ontology, and UI for an LLM-driven shopping assistant, including a decision matrix for uncertainty and a data-driven conversation model.
A multi-retailer live chat and appointment booking chatbot that connected online shoppers with real in-store sales associates, bringing the in-store experience online across 15 enterprise retail clients.